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Shipping & Returns

Delivery of the Products


Iam Green will allocate and send Delivery Personnel to the location(s) mutually agreed with the Vendor on any Business Day (other than Sunday, national holidays and bank holidays in the Territory) as required by the logistics team to pick up the Products for providing Delivery services.

 

Logistics Personnel shall pick up and load the Products carefully to prevent the Products from being pressed, wrinkled and/or damaged. The Parties acknowledge and agree that in the course of the Delivery Services provided by Logistics Provider, if there is any loss or theft of the Products solely on account of gross negligence and wilful misconduct of the Delivery Personnel, any such damage or loss to the Products shall be borne by Logistics Provider.

 

Logistics Provider will make at least two attempts to deliver the Products to the Customers at the location specified by the Customer (and informed to Logistics Provider by Iam Green) over a period of four business days and at the time of delivering the Products shall obtain the signature of the Customer or his representative on a document which is referred to as a POD(Proof of Delivery). The Logistics Provider will not bear any liability on the Product once the same has been delivered to the Customer.

 

In the event Logistics Provider is unable to Deliver the Products to the Customer, Logistics Provider shall inform Iam Green regarding the same and initiate RTO of such Products.

 

Logistics Provider shall leave a “We Missed You” card at Customer premises in case of non delivery of Products.

 

In the event, if customer requests for COD/DOD then Iam Green instructs Logistics Provider to deliver a Product(s) to a Customer on a COD or DOD basis, Logistics Provider will simultaneously with such delivery of the Product(s) to the Customer collect cash (only in Indian Rupees) or a demand draft (as the case may be) of a value specified in the relevant invoice issued by Iam Green to the Customer.

 

Returns/RTO of the Products


Returns are easy. Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

 

Wherever possible Logistics provider will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through Logistics provider, you can return the item through a third-party courier service.

 

Products which are not accepted by the Customer for any reason ( like Products are pressed, wrinkled and/or damaged at the time of logistics or wrong delivery of the products w.r.t size, color , weight or brand )whatsoever will be returned to the concerned vendor at the location(s) as specified by Iam Green.

 

At the time of delivering the Products, the logistics Provider shall obtain the signature of the Iam Green or his representative on a document to whom the Products are being handed over, which is referred to as a POD. The Logistics Provider will not bear any liability on the Product once the same has been returned and accepted by Iam Green or Vendors.

 

Reverse Pickups


Logistics Provider will make at least two attempts to pick up the Products from the Customers at the location specified by Iam Green over a period of four business days from the date of initiation of such request.

 

The Logistics Provider shall not be responsible for verifying the contents of the products handed over by the Customer to it delivery Personnel. The Packaging of such products shall also be the sole responsibility of the Customer. The Packaging should be good enough to ensure no damage in transit. The Logistics provider shall seal the package provided by the customer at the time of pickup in front of the customer with the "Logistics" tape. The sole responsibility of the contents of the packed consignment shall lie with the end customer. The Logistics provider shall be, in no way, responsible for any shortage or damage of such consignments unless the same is caused solely due to the gross negligence of the Logistics Provider.

 

All such products picked up by the Logistics Provider from the Customers will be returned to Iam Green or Vendors at the location(s) as specified by Iam Green in the manifest uploaded by Iam Green at the time of initiation of such pickup. Iam Green will ensure that such products are accepted at the location(s) specified by Iam Green. In case of non-acceptance of such products by Iam Green except for reasons such as damage of the product where such damage is attributable solely to the Logistics Provider, the Logistics Provider reserves the right to levy suitable demurrage charges for extended storage of such products for any period exceeding 7 (seven) days from initiation of the return of products and upto 45 (Forty Five) days from such date. In case of non-acceptance of the Products beyond 45 (forty five) days, the Logistics Provider has the right to dispose such products and Iam Green will forfeit all claims in this regard towards the Logistics Provider.

 

Cash Pickups


Logistics Provider will make at least two attempts to pick up Cash from the Customers at the location specified by Iam Green (and informed to Logistics Provider by Merchant) over a period of four business days from the date of initiation of such request.

 

The cash picked up from the Customer will be held by the Logistics Provider as a limited agent of Iam Green and in trust for Iam Green and such cash collected by Logistics Provider from the Customers on behalf of Iam Green will be transferred by Logistics Provider to the bank account designated by Iam Green.

 

Estimated delivery time


Once the order is confirmed, the requested product is forwarded to the vendor and within 24 hours the product is ready to be delivered by the logistics and based on the seller location, product availaibity , and destination to which the product has to be shipped the estimated delivery time varies between 6- 48 hours.

 

Delivery Charges


Orders worth of Rs 500 & above are delivered for free otherwise Rs 50 per item.

 

COD would be charged 50 rupees or 2% whichever is higher.

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