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FAQ

Welcome!

 

If you still have questions after reviewing our answers to Frequently Asked Questions, please contact our Customer Service Team, by mailing customercare@iamgreen.in or can do live chat. The Customer Service Team is provided to assist you if you were unable to find the information you require.

 

We strive to make ordering quick and easy as possible. You've browsed our merchandise selections or used Product Search to find what you are looking for. Checkout is even easier. When you've found the item you would like to purchase, click on the “Add to Cart” button on the Product Page to add an item to the Shopping Basket.


When you are on the Shopping Basket Page, you can review the entire list of items you have placed in your basket by placing your mouse cursor on “Your Cart item on the. You can make some changes to your order here, such as changing the quantity for individual items, or removing an item from your basket. If you wish to continue shopping, click the "Update Shopping cart" button.


Once you have finished adding items to your Shopping Basket and are ready to complete your shopping, you will be asked to select the shipping method. Once you have selected the shipping method, click on the “Proceed to check out” button and you will be prompted for your Personal Information.


If you have already made a purchase, you just have to enter your Last name and Email, your Personal Information are already saved.


If you are a New Customer, you just have to fill the Personal Information Form: First Name, Last Name, Email, City, Post Code, State, Province and your Phone. The country is already detected by your computer's IP address in order to avoid common mistakes in your Shipping Address Country. Please make sure that the Shipping Address Country is the correct one. To change the Shipping Address Country, you need to close the page, open a new page and select the correct country in the top left corner of your computer screen.


After providing this information, you will be taken to a form listing your final total and requesting your Payment Information. Once you have provided that data, you will receive an order Confirmation on screen, and another confirmation via email.

To view the contents of your basket, click on the “Your Cart” icon in the top right corner of our Homepage. Once you click on this icon, you can easily change the quantity you want to purchase of a particular item. You can also delete a particular item in your basket by clicking the "Delete" button.

To add an item to your basket, type the quantity you want and click the "Checkout" button. If you wish to change the quantity of any products in your basket, change the number in the "Quantity" box. You should see the price update accordingly.


To continue shopping, click on the "Continue Shopping" button.


Your Shopping Basket reminds the items you want to buy. You can search for further items without losing the contents of you basket. When you are ready to pay for your order, return to your basket by clicking "Checkout".

First, click on the "View Basket" icon in the top right corner of your computer screen. This will allow you to view all items currently in your basket. Once you have identified the item that you would like to delete from your basket, click on the "X" button to the left of the item description.

First, click on the "View Basket" icon in the top right corner of your computer screen. This will allow you to view all items currently in your basket as well as the quantities that you have chosen for each item. To change the quantity of a specific item in your basket, move your cursor to this item and then select the quantity desired in the box that appears under the "Quantity". Once you do this, the quantity and amount will automatically change and reflect the correct amounts for both the quantity and the correct amounts for both the quantity and the cost.

The selection on our site is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart.

After you complete the checkout process, a receipt will appear on your screen detailing your final order total, your shipping address, and the items that are being sent. Please print this receipt for your reference.


You will also receive confirmation via email that we have received your order. (Please be sure to enter your email address correctly on the order form so that we can be sure to deliver your confirmation to you.)

YES! But, we only can change the address if items are still not shipped to you. Please email or call us immediately our Customer Services Team with your change it (It’s better if you call to make sure that the order has been changed). In your correspondence, please include your Order Number, New Address, as well as any special instructions you might have regarding suspending delivery of your item. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to be canceled.

When you shop with us for the first time we do request a valid email address from you. By this way, we can confirm we have received your order, and advise you when it has been dispatched from our warehouse or any issue it may happen.

A product's availability is clearly noted on the Product Page as "In Stock," Most items on our site are In Stock and ready to ship. Some items are either temporarily out-of-stock are not available for shipment until a specific release date provided by the manufacturer .


Item availability is updated regularly and based on the most recent information we have from our suppliers. If the item is not shown in the website, you will not be able to order that particular item.


In-Stock Items

Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified.


For example, if you order an In-Stock item on Monday after 2 PM that leaves the warehouse in 1 business day, it will leave the warehouse by Tuesday. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Please note that business days are Monday-Friday.


Temporarily out-of-stock Items

Temporarily out-of-stock items are items that are not yet in stock, but available for advanced purchase on our site. An “temporarily out-of-stock” item you order is shipped directly to you once it is in stock. You will be notified of the status of your “temporarily out-of-stock” item via e-mail.


Please note, expected shipment times appearing on the Product Page specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.

YES! Just enter your email address when you place your order. Once you have completed checkout and seen the thank you for your order page the final details of your order will be confirmed. We will then email an order acknowledgment to you.

YES! Once your order has been dispatched you will receive an email to confirm it.

We do not currently ship to international destinations. We do ship to anywhere within the India

Refer to Return/Exchange.

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